Where this okbijoy policy applies
This page covers every place the okbijoy name appears: the website, the Android app, the cashier pages and the live chat window. It applies to anyone who registers, deposits, plays or simply browses from Bangladesh. Payment apps such as bKash and Nagad are separate companies and follow their own privacy rules, not ours.
We keep the wording short on purpose. When a rule touches your money or your ability to withdraw, it sits in the same paragraph as the rule itself. You should not need a second document to understand the first.
The details okbijoy holds about your account
What you enter yourself
Registration asks for your full name, date of birth, mobile number, district and a password. Type your name exactly as it appears on your National ID, because the two are compared later. You also pick a language and, if you want one, a display name that other players never see.
What the okbijoy system records on its own
Each login stores your IP address, device model, operating system and the time you signed in. Bets, deposits, withdrawals and bonus claims are logged with amounts and timestamps. These logs settle arguments, catch a stolen password and show what happened when a round looks wrong.
What we ask for before your first payout
One clear photo of your National ID card, passport or driving licence. The okbijoy verification team reads it within 24 hours. A first withdrawal can take up to 6 hours while that file is checked; later ones usually land in 15 minutes. The same document is not requested twice unless it expires or your name changes.
Why each record is needed
| Record | Why okbijoy keeps it | When it goes |
|---|---|---|
| Mobile number | Login codes, matching a bKash deposit to your account, payout alerts | On closure, after payment records expire |
| Name and date of birth | Age check plus matching against your ID photo | On closure |
| NID, passport or licence photo | Proof that a payout reaches the right person | While the account stays open |
| Deposit and withdrawal log | Dispute proof, bonus terms, financial reporting | Longer than the profile itself |
| Device and IP log | Stops shared passwords and multi-account bonus abuse | Rolling log, cleared regularly |
Nothing on that list is collected out of curiosity. Without your mobile number, okbijoy cannot send a login code or match a deposit to your account. Without a checked ID we cannot release a withdrawal to the right person, which protects you as much as it protects us.
How your files and balance are protected
Traffic between your phone and the okbijoy site runs over SSL encryption. Passwords are stored as one-way hashes, so our own staff cannot read them. Identity photos sit in a separate store that only the verification team can open, and every look at a file is written into an access log.
No site can promise perfect safety. If you spot a login you do not recognise, or a deposit you did not make, tell live chat at once. okbijoy can freeze the account, reset the password and open a review the same day.
Who outside okbijoy can see your data
Four groups, and nobody else:
- Payment partners. bKash, Nagad, Rocket, Upay and bank transfer receive your mobile number and the amount. They do not see your game history.
- Game studios. Pragmatic Play, Ezugi, CQ9, Red Tiger, Spribe, FA Chai and Sexy Gaming receive a session token and the bet size, never your name or address.
- Identity reviewers. An outside KYC partner looks at document photos when the okbijoy team needs a second opinion on a blurred file.
- Authorities. Only with a written legal request from Bangladesh, and only the records named in it.
okbijoy does not sell personal data. No list of player numbers is passed to advertisers, SMS marketers or data brokers, and we do not buy such lists either.
How long a record stays in the system
An open okbijoy account keeps its profile, its identity file and the full transaction history. Once you close it, the profile goes quiet, but deposit and withdrawal records stay for the period our payment partners and financial rules require. Bonus abuse flags stay longer, because a closed account should not be a clean way to start again.
Old chat transcripts are kept so we can answer a follow-up question about a payout. Ask live chat to delete a transcript and it will be removed, unless it belongs to a dispute that is still open.
How to see, correct or remove your okbijoy records
You do not need to download a form. Live chat handles all three requests:
- Open live chat from the help centre page and say what you need: a copy of your data, a correction, or a closed account.
- Confirm who you are with your registered mobile number and the date of birth on your ID.
- Wait for the answer. A data copy is prepared within 24 hours, and a correction on an unverified account is usually faster.
- Check the result in the same chat. If a field is still wrong, reply there so the same agent keeps the case.
Closing an account stops messages at once and blocks new logins. It does not cancel a pending withdrawal, so cash out first and then ask us to close.
The small files saved in your browser
okbijoy sets a session cookie so you stay signed in between pages, a security cookie that blocks tampered forms, and a preference cookie that remembers your language and odds format. None of them hold your password or your payment details.
Clearing cookies in your browser logs you out and asks for the password again. That is expected, not an error, and it is the quickest fix when a page refuses to load.
If an account at okbijoy turns out to belong to a minor
okbijoy is for players aged 18 and over. When a review shows the account holder is younger, we close the account, return the remaining balance to the account it was deposited from, and keep only the minimum record needed to block a second attempt. Parents who find a gambling app on a shared phone can ask live chat for the same check.
What happens when this policy is updated
A change to a rule comes with a note in the help centre, written in the same plain style as this page. If the change affects how withdrawals are verified, okbijoy also shows a message inside the app after your next login. Keep playing after that message and the new wording applies to you.
Where to ask about your own data
Live chat at okbijoy runs 24/7 and is the fastest route. Ask for the privacy team by name and the first agent will pass the case on rather than restart the questions. Answers arrive in the same chat window, which leaves you a copy you can screenshot.
For general questions about deposits, withdrawals or login, the help centre page answers most of them without a wait.