okbijoy Help Center
Straightforward answers on accounts, payments, bonuses and responsible gaming for players in Bangladesh.
This page covers the questions our support team hears most often. If you do not find what you need here, our 24/7 live chat is open from the Help button at the bottom of every page.
Setting up your account
Everything you need to know before you place your first bet on okbijoy.
How do I open an okbijoy account?
Go to okbijoy Register and fill in your mobile number, a password, and your preferred currency (৳ BDT). The whole process takes under two minutes. You will receive an SMS confirmation code to verify your number before you can deposit.
Keep your login credentials safe. okbijoy support will never ask for your password.
Can I have more than one account on okbijoy?
No. Each player is allowed exactly one account. Duplicate accounts are detected automatically and may be closed, with any pending balance forfeited. If you have lost access to your account, contact live chat rather than registering again.
What is the minimum age to play?
You must be 18 years old or over to register and play on okbijoy. We verify age during the KYC process. Accounts found to belong to under-18 players are closed immediately and any balance is returned to the payment method used.
Signing in and account access
Trouble getting in? These steps fix most login issues in under a minute.
I forgot my okbijoy password. How do I reset it?
On the Login page, tap "Forgot password". Enter the mobile number linked to your account and you will receive a reset code by SMS within 60 seconds. Enter the code, set a new password, and log in normally.
If the number is no longer active, contact 24/7 live chat with your National ID Card ready for identity confirmation.
Why has my account been temporarily locked?
After five consecutive failed login attempts, okbijoy locks the account for 30 minutes as a security measure. Wait and then try again, or use the password-reset flow above. If the lock persists beyond 30 minutes, reach out to live chat for manual review.
Depositing money into your account
okbijoy supports bKash, Nagad, Rocket, Upay and Bank Transfer. All amounts are in ৳ BDT.
What is the minimum deposit amount?
The minimum single deposit is ৳250. There is no maximum set by okbijoy, but your payment provider (bKash, Nagad, etc.) may apply daily transaction limits on their end.
For a step-by-step walkthrough, see the Deposit Guide.
How quickly does a deposit reach my okbijoy balance?
Mobile money payments via bKash, Nagad, Rocket and Upay are credited within 3 minutes in almost all cases. Bank transfers can take up to 1 business day depending on the sending bank.
If a mobile money deposit has not arrived after 10 minutes, copy the transaction ID from your bKash or Nagad app and share it with live chat.
My deposit was deducted from bKash but I see nothing in my account. What should I do?
This usually happens when a network timeout breaks the confirmation step. Do the following:
- Wait 10 minutes and refresh your okbijoy balance.
- If still missing, open the bKash app and copy the TxnID (transaction ID) from your payment history.
- Contact okbijoy live chat and share the TxnID and amount. The team resolves most cases within one hour.
Withdrawing your winnings
Withdrawals land in your mobile wallet in about 15 minutes once approved.
What is the minimum withdrawal, and how long does it take?
The minimum single withdrawal is ৳400. Standard processing time after approval is 15 minutes to your bKash, Nagad, Rocket or Upay wallet. Bank transfers take longer — typically 1 business day.
Is there a maximum amount I can withdraw per day?
The default daily withdrawal limit for Classic-tier members is ৳150,000. Higher VIP tiers have larger limits: Prime members can withdraw up to ৳430,000 per day, Elite up to ৳720,000, and Signature up to ৳1,200,000.
Why did my first withdrawal take longer than 15 minutes?
Your very first withdrawal goes through a manual compliance check that can take up to 6 hours. This check only happens once. After it passes, all future withdrawals follow the standard 15-minute timeline, provided your KYC documents are already approved.
What documents does okbijoy need from you?
Identity verification (KYC) must be completed before your first withdrawal.
Which documents are accepted for KYC?
okbijoy accepts any one of these government-issued documents:
- National ID Card (NID)
- Passport
- Driving Licence
Upload clear photos of both sides (or the photo page for a passport) through your account profile. Documents must be valid and match the name and date of birth on your account.
How long does the KYC review take?
Most reviews are completed within 24 hours of a complete submission. If your documents are blurry or the information does not match, our team will contact you via live chat asking for a clearer copy. For a full walkthrough, see the Withdrawal & KYC Guide.
How do okbijoy bonuses work?
Before claiming any offer, check the wagering requirement so you know exactly what to expect.
What is the welcome bonus and how is it calculated?
okbijoy matches your first deposit at 130%, up to a maximum of ৳12,000. For example, deposit ৳5,000 and you receive ৳6,500 in bonus funds, giving you ৳11,500 to play with.
To withdraw bonus-derived winnings, you must wager the bonus amount 16 times within 7 days of the bonus being credited. See the Bonus & VIP page for full terms.
Is there a reload bonus for existing players?
Yes. Existing players receive a 9% reload bonus on qualifying subsequent deposits. The same 16x wagering requirement applies. Check the Promotions page inside your account for the current schedule, as reload offers are time-limited.
How does the daily cashback work?
Every active player receives 1% daily cashback on net losses from the previous day. It is credited automatically before noon (UTC+06). Classic VIP members get 1%, while Signature-tier players receive up to 1.6%. Cashback carries no wagering requirement.
Playing on a match night or during a tournament
okbijoy offers over 2,100 titles from providers including Pragmatic Play, Red Tiger, CQ9, Spribe, FA Chai, Ezugi and Sexy Gaming.
Are the games fair? How is the RTP determined?
All games are supplied by certified third-party providers and use a Random Number Generator (RNG) independently audited by each provider. The Return to Player (RTP) figure is set in the game's software — okbijoy cannot change it. Example RTPs: European Roulette Pro (CQ9) is 97.4% and Rummy (Sexy Gaming) is 97.5%.
Can I bet on cricket matches at okbijoy?
Yes. Cricket markets including BPL, IPL, T20 and ODI series are available in the Sports section. Minimum bet starts from ৳5 and maximum bet per selection goes up to ৳50,000, depending on the market. Odds update in real time during live matches.
Using the okbijoy app on your phone
The Android APK is free, 58 MB, and works on Android 8.0 and above.
How do I install the okbijoy APK on Android?
Visit the App page on your phone's browser and tap "Download APK". Before installing, go to Settings > Security (or Privacy on some devices) and enable "Install from unknown sources" for your browser. Then open the downloaded file and follow the prompts. The app is version 3.8.4.
Is there an okbijoy app for iPhone?
Currently there is no iOS app on the App Store. iPhone and iPad users can open okbijoy.lat in Safari and use the full mobile-optimised website. All features — deposits, live games, withdrawals — work identically in the mobile browser.
Playing within your limits
okbijoy provides tools to help you stay in control. Use them before you need them.
Can I set a deposit limit on my okbijoy account?
Yes. Inside Account Settings > Responsible Gaming you can set daily, weekly or monthly deposit limits. Limits take effect immediately when you reduce them, and a 7-day cooling-off period applies if you try to increase them. See our Responsible Gaming page for all available tools.
How do I self-exclude from okbijoy?
Go to Account Settings > Responsible Gaming > Self-Exclusion and choose a period (1 month, 3 months, 6 months or permanent). During exclusion you will not be able to log in or receive promotional messages. Contact live chat if you need assistance setting this up quickly.
Still need help from the okbijoy team?
Our support team is available around the clock.
How do I contact okbijoy customer support?
okbijoy offers 24/7 Live Chat. Click the chat button at the bottom of any page. Average first response is under 2 minutes during peak hours (18:00–24:00 UTC+06) and under 5 minutes at other times. Live chat is available in English.
There is no support email address. All queries are handled through live chat to keep response times fast.
How do I raise a formal complaint?
Start by describing the issue in live chat and ask for a complaint reference number. The agent will escalate to a supervisor if the matter cannot be resolved immediately. You will receive a final written response within 5 business days. If you are not satisfied with the outcome, details of the escalation path are listed in the Terms & Conditions.
Gambling is for adults aged 18 and over only. If you feel your gambling is becoming a problem, use the self-exclusion tools in your account or visit the Responsible Gaming page. Play Responsibly.
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